Like every other sector, the customer service (CS) industry has been turned upside down in the past couple of years. Due to the global pandemic, many people switched to remote work. The sector also had to keep up with the digital transformation, a growing trend, while dealing with the constant pressure to provide better experiences.… Continue reading Stay on Top: What the Future Holds for Call Centers
Category: Improve Retention
How to Build a Client Prospect List to Close More Sales
Running a successful business in a highly competitive market requires positioning your products or services in a way that drives leads and sales. To do this, you have to know what you’re selling, and, consequently, create your ideal customer profile. Once you establish your potential customers’ wants and needs, you will want to create buyer… Continue reading How to Build a Client Prospect List to Close More Sales
9 Ways Financial Advisors Build Client Trust
2020 has placed interference and confusion at everyone’s doorstep. The finance sector in particular was affected in terms of how to direct their teams, how to convene with clients, and how to perform daily duties while remaining as productive as the year before. But some organizations have managed to react to 2020’s new norms in… Continue reading 9 Ways Financial Advisors Build Client Trust
Why Customer Retention is Important for Growing a Business
Customer retention or CR refers to strategies businesses employ to encourage repeat purchases from existing customers. All businesses, big and small, know the value of having a constant base of customers, but some still fail to invest in proper retention. In this article, we cover the importance of CR and why it’s the most cost-effective… Continue reading Why Customer Retention is Important for Growing a Business
How to Use Group Text Messaging to Grow Your Business
One of the biggest challenges every business owner faces is how to send messages to stand out in the midst of email updates, notifications, and promotions bombarding people’s inboxes on a daily basis. According to the latest research, the average open rate for emails has dropped to a dismal 22% and continues to fall every… Continue reading How to Use Group Text Messaging to Grow Your Business
How Successful Small Businesses Attract and Retain Customers Today
Twenty percent of all small businesses fail within their first year. By the end of their fifth year, the number jumps to half of all business coming to a close. Quite often, the reason for their demise comes down to inefficient marketing plans. In most cases, they place a few ads here and there and… Continue reading How Successful Small Businesses Attract and Retain Customers Today
How to Use Customer Engagement Tools for Business Success
Studies show that businesses using separate communication tools experience a higher customer churn rate. Misplaced contacts, missed emails and unanswered phone calls often frustrate customers, leading them to take their business elsewhere. Luckily, nowadays, there are plenty of customer engagement tools designed to keep your customers happy and your business thriving. Here’s what you need… Continue reading How to Use Customer Engagement Tools for Business Success
Ways to Use Business Text Messaging to Grow Your Business
In recent years, social media marketing has become the darling of customer outreach, as everyone’s on their phones nowadays. But when you think of it, not everyone with a phone uses social media and oftentimes communication is not instant. But there is one form of communication that is faster and more direct. It’s business SMS… Continue reading Ways to Use Business Text Messaging to Grow Your Business
Turn Prospects into Customers and Customers into Fans
In Today’s Marketplace, The Sales Funnel Isn’t Enough. Whether you’re a Startup with limited capital and resources, or an established company looking to boost momentum, the secret to success is threefold: (1) converting prospects into customers, (2) turning customers into loyal fans, and (3) finding more creative ways to offer new services. But how do… Continue reading Turn Prospects into Customers and Customers into Fans