What is VoIP SMS and Text and how does it work?


The world of communication technology is ever-evolving, with VoIP SMS being one of the latest advancements. VoIP SMS, or Voice over Internet Protocol Short Messaging Service, is improving the way we communicate. This technology uses an internet connection to send and receive SMS texts. This signifies a departure from conventional methods that depend on mobile networks.

Understanding VoIP SMS can seem complex, but it is not necessarily so. VoIP SMS is an innovative technology that harnesses the power of the internet to facilitate business  text messaging. 

This provides an effective alternative to conventional texting, often offering more flexibility and cost savings for your phone systems. This article aims to explore VoIP SMS, explaining its functions and advantages in simple language.

An introduction to Voice over Internet Protocol text messaging

Voice over Internet Protocol (VoIP) text messaging is a leap forward in communication technology. It shifts the mode of sending text messages from the traditional mobile network to the internet. 

This change offers many advantages including the ability to send texts from devices other than mobile phones. With VoIP SMS, you can use your computer, tablet, or other internet-enabled devices to send messages. This implies VoIP does not restrict you to a mobile phone or a MMS messaging plan. Also, you can communicate effectively even without a traditional cell phone plan.

The flexibility doesn’t stop there. The VoIP SMS system also allows you to schedule text messages. This makes your communication more convenient by allowing you to schedule your messages. This feature simplifies the management of communications and phone services.

VoIP SMS is not just limited to text messages – you can also make phone calls using the same internet-based system. This robust functionality of VoIP SMS makes it a versatile tool, simplifying communication and making it more efficient.


Comparing Traditional SMS to VoIP SMS

When you consider traditional SMS, it’s a communication channel well recognized by everyone. We’ve been using our mobile networks to send and receive short text messages for years. But it has its limitations. 

For instance, traditional SMS requires a cellular network, meaning your messages won’t get through in areas with poor reception. Also, it restricts your communication to just your mobile phone. This can be limiting, particularly for businesses that need to handle conversations across various devices.

On the other hand, VoIP SMS enhances SMS messaging with improved flexibility and efficiency. It uses the internet, bypassing the need for a cellular network. 

This greatly benefits customer service operations because it enables communication even in regions with poor or no cell signal. You can send and receive texts from any internet-enabled device. This is a significant advantage for businesses because it creates communication that isn’t dependent on a single device.

How does VoIP text work under the hood?

VoIP texting service relies on the internet. This service converts your text messages into data packets. They then transmitted these packets over the internet to the recipient. This process happens in the blink of an eye, making it seem as instant as a regular text. 

An important fact to remember is that sending and receiving texts through VoIP doesn’t require a cellular signal. As long as you have an internet connection, you can send and receive text messages.

Let us examine this process in greater detail. First, you type out your message on your mobile device or computer. Once you hit send, the VoIP service converts your message into data packets. These packets then travel through the internet to the recipient. 

The recipient’s VoIP service converts the data packets back into a readable text message. This ingenious process allows people to communicate effectively using various devices and with no cellular network.


Benefits of using VoIP texting

VoIP SMS brings a wave of benefits that make it a preferred choice for both personal and business communication. One of the most significant advantages is the speed of delivery. 

VoIP SMS ensures faster and more reliable message delivery, unlike traditional SMS which can sometimes experience delays. As long as you have a stable internet connection, your messages will reach the recipient in no time.

Another benefit that makes VoIP SMS attractive is the potential for cost savings. Traditional texting services can come with hefty charges, especially for international communication. VoIP SMS uses the internet to send messages, often resulting in lower costs. 

The integration of VoIP SMS with other communication applications enhances its utility. You can easily send and receive messages on various devices and platforms, making it a more flexible communication tool.

Examples of popular VoIP texting services

WhatsApp is a well-known VoIP texting service that offers a wide variety of communication options. This platform allows its users to text, make video calls, and share digital media content. 

The service also provides access to advanced features such as group chats, voice messages, and document sharing. Making it perfect for customer support. WhatsApp’s user-friendly interface and easy setup process have made it popular globally. Many people favor it for international communication because of its cost-effectiveness.

Another leading provider in this field is Google Voice. This platform is a VoIP service that assigns a virtual phone number to its users. This number can send and receive texts, make and receive calls, and check voicemail, throughout the internet. 

Google Voice stands out because of its seamless integration with other Google services like Gmail and Google Meet. It also offers features such as voicemail transcription and personalized greetings. This helps with open rates of text messages. 

The interface is easy-to-navigate and the convenience of accessing your communications across different devices is great. This makes Google Voice a preferred choice for many businesses and individuals.

Tips for using VoIP SMS effectively

To use VoIP SMS effectively, it’s crucial to set your preferences right. Start by choosing a comfortable device to send and receive text messages. You can use your mobile phone, tablet, or computer based on your convenience. 

Ensure your devices connect you to a stable internet network for seamless communication. Also, you can set up notifications so you don’t miss any important messages.

Handling transmedia messages on VoIP is straightforward. You can send texts, images, audio files, and even video clips as long as your internet connection supports them. This is perfect for multi channel approaches in your marketing. 

If you encounter any connection issues while sending or receiving messages, check your internet connectivity first. If the problem persists, consider reaching out to your VoIP service provider for further help.

The future of VoIP texting

A major highlight of VoIP SMS is its ability to function internationally. As long as you have a stable internet connection, you can send and receive texts from anywhere in the world using your VoIP number. 

This feature makes VoIP SMS a cost-effective tool for global communication. Gone are the days of expensive international texting plans.

For security, most VoIP services use encryption for text messages. This means that it turns your conversations into complex codes during transmission, which means they are secure. 

As for connectivity needs, both Wi-Fi and data can facilitate VoIP SMS. You can efficiently use your VoIP phone for sending and receiving messages.

Common questions about VoIP SMS

Does it work internationally? Are texts encrypted?

VoIP SMS is a versatile service that works internationally, allowing you to connect with people around the globe. As long as you have a VoIP number and an internet connection, you can send text messages to any country. This makes the service an ideal choice for businesses or individuals abroad.

Are texts encrypted?

The security of your text messages is a priority when using VoIP SMS. The service encrypts your messages to ensure they are safe from any potential data breach. This means your messages are only readable by you and the recipient.

Do I need Wi-Fi or data to send?

You need either Wi-Fi or data to send messages. The service uses the internet, not a cell signal, to transmit the data packets that make up your messages. So, whether you’re on a VoIP phone or another device, you’ll need a stable internet connection for smooth communication.

Real World Uses: SMS business communications and more

In the business world, VoIP SMS is creating ripples with its potential to streamline communication. Imagine a scenario where a rep handles a customer’s query on a company’s website automatically. With integrating VoIP text into the company’s communication system, this is now possible. 

Automated responses to common queries can save time and free up employees to tackle more complex tasks. Businesses can send personalized messages to clients, offering a superior customer experience.

Another notable benefit of VoIP text is in team communication. VoIP services often come with features like group chats, making it easier for teams to collaborate and share information. 

Team members can exchange ideas, provide updates, and get instant feedback from anywhere in the world. VoIP text is breaking barriers and promoting a more inclusive and efficient work environment.


VoIP text and sms has improved global communication by providing a cost-effective alternative to traditional messaging. Its ability to integrate with other applications enhances its utility. This makes it an ideal choice for both personal and business use. 

Features such as group chats, media sharing, and automated responses amplify its effectiveness, creating seamless, instant, and diversified communication. The future for VoIP text is promising, with potential growth in its business applications and advancements in network technologies.

However, it’s important to acknowledge that VoIP text comes with its set of limitations. Internet connectivity is a prerequisite for its operation – without a stable connection, the service can’t function. 

The varying quality of internet connections worldwide can affect the speed and reliability of VoIP text. Remember that while VoIP text provides priority security with encryption measures, no system is entirely immune to data breaches. 

Despite these challenges, the advantages of VoIP text significantly outweigh its limitations. VoIP sms and text is a leading contender in the realm of digital communication.

By Alex Vetter

Alex Vetter is the product marketing manager at DYL. With a Masters from College de Paris, he runs the marketing department and helps with product management at DYL.