The Ultimate Guide on Business Phone Systems For Small Business

What Is a Business Phone System? In today’s high-tech world, we use business phone systems for more than just making calls. Having the right business phone system can significantly transform the way your team and company works. The majority of businesses are now opting for cloud-based VoIP systems, which route calls on the internet rather… Continue reading The Ultimate Guide on Business Phone Systems For Small Business

11 Advantages of Data Driven Sales Enablement Teams

With the growth of sales enablement for businesses who want to improve their sales performance, data-driven techniques are on the rise. This comes in the form of new practices, tools, and systems that you can use to improve sales. Data can provide your business with the advantages they need to beat out the competition, so… Continue reading 11 Advantages of Data Driven Sales Enablement Teams

How VoIP Call Centers Improve Your Customer Experience

Most businesses, regardless if they’re B2B or B2C, require a reliable method for customers to contact them. In recent years, many businesses have switched their business phones to VoIP Call Centers, which allow their employees to work from almost anywhere in the world at low-cost. However, ⅓ of small businesses have not made the move… Continue reading How VoIP Call Centers Improve Your Customer Experience

How Technology Has Improved Business Communication

Whether we like it or not, modern technology affects every aspect of our communication. It changes how we reach out to others at work and in private life. That causes many to lament over the fact that business doesn’t happen face to face as often as before. But there’s no denying that technological advances greatly… Continue reading How Technology Has Improved Business Communication

Virtual Phone Assistant: Why Do You Need It Today

Are you struggling with an increasing number of phone calls in your company? Or perhaps you feel like you don’t have enough staff to handle client calls throughout the day. That happens more than you think in the post-pandemic world! That’s why more and more businesses are turning to virtual phone assistants to ensure that… Continue reading Virtual Phone Assistant: Why Do You Need It Today

A Guide to Effective Team Management and Communication

No matter what company you’re working for, one of the most important things to master is effective team management. After all, teams that work on various projects are the heart of every business — without them, everything else stops too.  Yet, at the same time, bringing together people with their different personalities, work ethics, and… Continue reading A Guide to Effective Team Management and Communication

Stay on Top: What the Future Holds for Call Centers

Like every other sector, the customer service (CS) industry has been turned upside down in the past couple of years. Due to the global pandemic, many people switched to remote work. The sector also had to keep up with the digital transformation, a growing trend, while dealing with the constant pressure to provide better experiences.… Continue reading Stay on Top: What the Future Holds for Call Centers

How to Manage Your Remote Teams for Improved Productivity

Working remotely isn’t exactly a novelty in the 21st century. Since the emergence of the IT industry, this business model has slowly started to gain traction. Still, many businesses prefer to conduct the majority of their operations with their employees being physically present in an office. This changed drastically when the pandemic hit in 2020.… Continue reading How to Manage Your Remote Teams for Improved Productivity

Top 5 Reasons to Get a Local Phone Number for Business

With the development of digital communication methods, local telephone numbers may seem like a thing of the past. Why would you get one when your clients can contact you via email or messaging app? But, as it happens, having a local phone number comes with many benefits. Actually, 60% of customers claim they prefer to… Continue reading Top 5 Reasons to Get a Local Phone Number for Business

Insurance Client Data Sheets for Upselling and Retargeting

The goal for any business is to generate revenue by solving a client’s problems. But how do you do that while juggling so many other business demands? Take client success stories, for example. Celebrating the achievements of an existing customer after adopting your product or service is a terrific way to show others proof that… Continue reading Insurance Client Data Sheets for Upselling and Retargeting