The Impact of Business Communication on Employee Engagement

What is business communication? Communication is the exchange of information between two people. So, business communication is any exchange of information between two people, but related to business. This type of communication can be external or internal.  You need to define how efficient your business communication is. Why? It will define how you achieve your… Continue reading The Impact of Business Communication on Employee Engagement

How to Guide on Employee Efficiency and Productivity

Because of the ever-changing world, many employees are working remotely. Therefore, it is important for companies to know that employees are working efficiently and productively. So how can you improve your employees’ work productivity and efficiency?  Managers are always searching for ways to make their teams more productive. No manager wants their team to fall… Continue reading How to Guide on Employee Efficiency and Productivity

13 Ways to Automate and Grow Your Business

In today’s world, automation is one of the key indicators for your business’s success.  According to a survey from Pedalix, 72% of successful companies use marketing automation while 18% of unsuccessful companies use marketing automation. Although we don’t know for sure if that relationship is causation or correlation, I wouldn’t bet against marketing being a… Continue reading 13 Ways to Automate and Grow Your Business

The Ultimate Guide on Business Phone Systems For Small Business

What Is a Business Phone System? In today’s high-tech world, we use business phone systems for more than just making calls. Having the right business phone system can significantly transform the way your team and company works. The majority of businesses are now opting for cloud-based VoIP systems, which route calls on the internet rather… Continue reading The Ultimate Guide on Business Phone Systems For Small Business

The Most Effective Sales Team Automation Tools: An Overview

Salespeople spend about 65% of their time on non-revenue-generating activities simply because they have so much on their plate in today’s competitive market. Likewise, field reps spend only about 3% more time selling than their in-house counterparts. Hence, productivity is not really related to travel time, but the process itself. In 2022, sales scheduling software… Continue reading The Most Effective Sales Team Automation Tools: An Overview

How VoIP Call Centers Improve Your Customer Experience

Most businesses, regardless if they’re B2B or B2C, require a reliable method for customers to contact them. In recent years, many businesses have switched their business phones to VoIP Call Centers, which allow their employees to work from almost anywhere in the world at low-cost. However, ⅓ of small businesses have not made the move… Continue reading How VoIP Call Centers Improve Your Customer Experience

How Technology Has Improved Business Communication

Whether we like it or not, modern technology affects every aspect of our communication. It changes how we reach out to others at work and in private life. That causes many to lament over the fact that business doesn’t happen face to face as often as before. But there’s no denying that technological advances greatly… Continue reading How Technology Has Improved Business Communication

A Guide to Effective Team Management and Communication

No matter what company you’re working for, one of the most important things to master is effective team management. After all, teams that work on various projects are the heart of every business — without them, everything else stops too.  Yet, at the same time, bringing together people with their different personalities, work ethics, and… Continue reading A Guide to Effective Team Management and Communication

Stay on Top: What the Future Holds for Call Centers

Like every other sector, the customer service (CS) industry has been turned upside down in the past couple of years. Due to the global pandemic, many people switched to remote work. The sector also had to keep up with the digital transformation, a growing trend, while dealing with the constant pressure to provide better experiences.… Continue reading Stay on Top: What the Future Holds for Call Centers

How to Manage Your Remote Teams for Improved Productivity

Working remotely isn’t exactly a novelty in the 21st century. Since the emergence of the IT industry, this business model has slowly started to gain traction. Still, many businesses prefer to conduct the majority of their operations with their employees being physically present in an office. This changed drastically when the pandemic hit in 2020.… Continue reading How to Manage Your Remote Teams for Improved Productivity