An effective solution for small businesses aiming to boost productivity, make data-driven choices, and boost profitability is business intelligence (BI) automation. Business owners can use business intelligence automation to access and analyze crucial information. Then, this drives business insights and decisions on a large scale. How does intelligent automation work within a business? Intelligent automation… Continue reading How to Use Business Intelligence Automation for Small Business Success
Category: Customer Experience
Why Businesses Should Hire a Director of Customer Experience
Today, Customer service (CX) is quickly becoming one of the most important aspects of business. The statistics for CX show a direct correlation between the level of CX and the bottom line. For instance, 69% of customers will buy from brands that have better CX, regardless of other measures. Therefore, companies are adopting formal CX… Continue reading Why Businesses Should Hire a Director of Customer Experience
How to Build a Successful Customer Experience Roadmap
According to Gartner, 82% of companies have generated a customer journey map but only 47% are using them successfully. Statistics like this prove that customer experience (CX) is incredibly valuable for your business. Having a solid CX strategy saves time and money, makes life easier for sales reps and marketers, and provides customers with enduring… Continue reading How to Build a Successful Customer Experience Roadmap
What is Customer Experience Automation and How Does It Work?
The customer experience should be the cornerstone of any company that sells goods and services. That interaction is where all your hard work, planning, and infrastructure come together and create unique, personalized experiences for everyone that comes across your business. And the statistics bear this out: 86% of customers will spend more money for a… Continue reading What is Customer Experience Automation and How Does It Work?
43 Key Customer Experience Statistics for 2023
Every year, customer experience (CX) becomes more important. Today, it’s second to none for top company priorities. In the future, great customer service and support can open the possibility for more sales through word of mouth, positive online reviews, and loyal customers. Below, you can see that CX has measurable financial benefits. Customer Journey Trends… Continue reading 43 Key Customer Experience Statistics for 2023
Why Customer Relationship Management is Important for Your Business
CRM, or customer relationship management, is the backbone of all sales strategies. It regulates and nurtures the relationship between you and your customers all in one place. It shouldn’t be a surprise that 90% of companies with ten or more employees use CRM solutions. After the arduous work of generating leads and having a list… Continue reading Why Customer Relationship Management is Important for Your Business
How can CRM software build relationships with your customers?
What is CRM? CRM (Customer relationship management) is a software that manages your business’s relationships and communications with your current and potential customers. Its goal is to grow your business by improving your relationships. CRM systems help your business become more profitable and help you stay better connected to your customers. The CRM system is… Continue reading How can CRM software build relationships with your customers?
How VoIP Call Centers Improve Your Customer Experience
Most businesses, regardless if they’re B2B or B2C, require a reliable method for customers to contact them. In recent years, many businesses have switched their business phones to VoIP Call Centers, which allow their employees to work from almost anywhere in the world at low-cost. However, ⅓ of small businesses have not made the move… Continue reading How VoIP Call Centers Improve Your Customer Experience
Virtual Phone Assistant: Why Do You Need It Today
Are you struggling with an increasing number of phone calls in your company? Or perhaps you feel like you don’t have enough staff to handle client calls throughout the day. That happens more than you think in the post-pandemic world! That’s why more and more businesses are turning to virtual phone assistants to ensure that… Continue reading Virtual Phone Assistant: Why Do You Need It Today
Stay on Top: What the Future Holds for Call Centers
Like every other sector, the customer service (CS) industry has been turned upside down in the past couple of years. Due to the global pandemic, many people switched to remote work. The sector also had to keep up with the digital transformation, a growing trend, while dealing with the constant pressure to provide better experiences.… Continue reading Stay on Top: What the Future Holds for Call Centers