Customer Relationship Management (CRM) systems have evolved enormously over the past few decades and are now an integral part of both small and large enterprises worldwide. As a key to customer satisfaction, retention, and maintaining efficient customer interaction across all channels, CRM tools are essential for business growth and are easier to implement and use… Continue reading How Organizations Use CRMs in Their Digital Marketing
Category: Business Phone Service
How to Use Group Text Messaging to Grow Your Business
One of the biggest challenges every business owner faces is how to send messages to stand out in the midst of email updates, notifications, and promotions bombarding people’s inboxes on a daily basis. According to the latest research, the average open rate for emails has dropped to a dismal 22% and continues to fall every… Continue reading How to Use Group Text Messaging to Grow Your Business
Top VoIP Features Every Business Phone System Must Have
If you’re in the market for VoIP, you’re not alone. According to recent reports, the VoIP market is about to reach an all-time high of $93 billion by 2024. VoIP has attracted businesses of all types for the many benefits it offers. In this article, we’ll break down its most important VoIP features to help… Continue reading Top VoIP Features Every Business Phone System Must Have
How to Improve Employee Accountability in the Workplace
For a company to succeed, employee accountability is a must. If your business is underperforming due to missed deadlines or repeated mistakes and you’re not sure what to do about it, start with improving team accountability. Here’s what you need to know to keep your employees accountable in the workplace. Team Accountability in the Workplace… Continue reading How to Improve Employee Accountability in the Workplace
The Importance of Unified Communications for Business
What Are Unified Communications? Quick question: within a given week, how much time does your team spend on damage control? Anyone who has missed an important email, misplaced a contact’s information, or handled a difficult phone call, knows the price of miscommunication. In fact, poor communication costs companies $37 billion per year in lost revenue and marred… Continue reading The Importance of Unified Communications for Business