Author: Chris Rhine

Christopher Rhine is a freelance writer with a Bachelors from San Francisco State University and Masters from LMU Munich. He writes on a variety of topics including content marketing and customer service. He also writes about film and media on his substack.

Why Businesses Should Hire a Director of Customer Experience

Today, Customer service (CX) is quickly becoming one of the most important aspects of business. The statistics for CX show a direct correlation between the level of CX and the bottom line. For instance, 69% of customers will buy from brands that have better CX, regardless of other measures. Therefore, companies are adopting formal CX… Continue reading Why Businesses Should Hire a Director of Customer Experience

How to Build a Successful Customer Experience Roadmap

According to Gartner, 82% of companies have generated a customer journey map but only 47% are using them successfully. Statistics like this prove that customer experience (CX) is incredibly valuable for your business. Having a solid CX strategy saves time and money, makes life easier for sales reps and marketers, and provides customers with enduring… Continue reading How to Build a Successful Customer Experience Roadmap

What is Customer Experience Automation and How Does It Work?

The customer experience should be the cornerstone of any company that sells goods and services. That interaction is where all your hard work, planning, and infrastructure come together and create unique, personalized experiences for everyone that comes across your business. And the statistics bear this out: 86% of customers will spend more money for a… Continue reading What is Customer Experience Automation and How Does It Work?

Top 16 Automated Sales Call Software for 2023

The phone call has become a disappearing form of communication ever since the adoption and proliferation of email. But that didn’t exactly help the sales process to close more deals faster. On average, phone calls convert leads to customers 10-15 times more than web leads relying on emails. And about two-thirds of high-growth businesses use… Continue reading Top 16 Automated Sales Call Software for 2023

41 Important Sales Enablement Statistics for 2023

Sales enablement is the strategy of providing the sales reps with all the tools and ability to make a sale as quickly and efficiently as possible. In bigger companies, executives are implementing sales enablement teams to build structure around sales teams. A sales enablement strategy typically offers content help, customer journey assistance, relevant training, and… Continue reading 41 Important Sales Enablement Statistics for 2023

43 Key Customer Experience Statistics for 2023

Every year, customer experience (CX) becomes more important. Today, it’s second to none for top company priorities. In the future, great customer service and support can open the possibility for more sales through word of mouth, positive online reviews, and loyal customers. Below, you can see that CX has measurable financial benefits. Customer Journey Trends… Continue reading 43 Key Customer Experience Statistics for 2023

Why Customer Relationship Management is Important for Your Business

CRM, or customer relationship management, is the backbone of all sales strategies. It regulates and nurtures the relationship between you and your customers all in one place. It shouldn’t be a surprise that 90% of companies with ten or more employees use CRM solutions. After the arduous work of generating leads and having a list… Continue reading Why Customer Relationship Management is Important for Your Business

51 Proven Statistics about Sales Automation Effectiveness

Today, sales automation is the most common trend among companies because they can immediately see its effectiveness. Its importance comes from the fact that automation techniques and tools have been shown to increase productivity, reduce overhead, decrease wasted time, and boost the efficiency of sales and marketing team members. To prove this, we’ve compiled a… Continue reading 51 Proven Statistics about Sales Automation Effectiveness

13 Ways to Automate and Grow Your Business

In today’s world, automation is one of the key indicators for your business’s success.  According to a survey from Pedalix, 72% of successful companies use marketing automation while 18% of unsuccessful companies use marketing automation. Although we don’t know for sure if that relationship is causation or correlation, I wouldn’t bet against marketing being a… Continue reading 13 Ways to Automate and Grow Your Business

10 Strategies to Improve Revenue With Automation

Efficient sales and marketing workflows help you avoid repetitive tasks. For instance, if you switch to automation tools, they will help you create reports, send messages, gather information, and more. That means you and your team can focus on more important sales and marketing tasks, relying on a computer to take over mundane and time-consuming… Continue reading 10 Strategies to Improve Revenue With Automation

How to Use Sales Call Automation to Grow Revenue and Cut Costs

According to statistics, 63% of sales reps say that cold calls are the toughest part of their jobs. Aside from the obvious difficulties when dealing with countless people in just one day, sales reps have to waste so much time dialing, waiting for customers to pick up, leaving voice messages, and typing in phone numbers… Continue reading How to Use Sales Call Automation to Grow Revenue and Cut Costs

How to Automate Sales to Increase Productivity for Long-Term Growth

Today, sales automation is a necessary tool every company should have under their belt. It allows you to be faster, more knowledgeable, and gives you an edge over the competition. But automating manual tasks isn’t enough. You must set up a long-term growth structure that includes sales reps, managers, marketing teams, and sales enablement practices… Continue reading How to Automate Sales to Increase Productivity for Long-Term Growth

Best Ways to Improve and Measure Team Sales Effectiveness

You’ve determined the steps of your sales process. You’re familiar with the average prospect’s journey from an email address in your CRM to a paying client. You’ve taught your salespeople the key steps to move prospects through the stages. But how do you know whether all that is effective? What factors should you consider? And,… Continue reading Best Ways to Improve and Measure Team Sales Effectiveness

How to Improve Sales: 11 Best Sales Enablement Practices

Sales enablement is the strategy of providing the sales of your company with all the tools they need to succeed. This can come in the form of setting up email templates to save a lot of time or utilizing an AI-powered smart technology to automate the task of finding the best prospects.  Therefore, the sales… Continue reading How to Improve Sales: 11 Best Sales Enablement Practices

How to Measure Sales Enablement Success and Strategy

As more companies are implementing sales enablement strategies to align their sales and marketing strategies to the buyer’s journey, today’s trend will become tomorrow’s necessity. The rise of data-driven enablement teams is especially noticeable today, which makes measuring your company’s sales performance easier but more rigorous. And with data comes important metrics and measurements. First,… Continue reading How to Measure Sales Enablement Success and Strategy

Top 15 Sales Enablement Tools to Improve Sales Performance

Sales enablement tools are quickly becoming some of the best ways to close more sales. In one study, a staggering 75% of companies utilizing these enablement tools saw an increase in sales in just one year, with 40% having a growth of 25% or more. But before finding what sales enablement tools are right for… Continue reading Top 15 Sales Enablement Tools to Improve Sales Performance

How to Build a Sales Enablement Team Structure

Sales enablement is one of the fastest growing trends in business today. Its global market will continue to grow with a 17.4% annual compound growth rate for the next several years because businesses are beginning to realize that to effectively turn leads into sales, you need a dedicated sales enablement team in place.  Sales enablement,… Continue reading How to Build a Sales Enablement Team Structure