Today, Customer service (CX) is quickly becoming one of the most important aspects of business. The statistics for CX show a direct correlation between the level of CX and the bottom line. For instance, 69% of customers will buy from brands that have better CX, regardless of other measures. Therefore, companies are adopting formal CX… Continue reading Why Businesses Should Hire a Director of Customer Experience
Author: Chris Rhine
Christopher Rhine is a freelance writer with a Bachelors from San Francisco State University and Masters from LMU Munich. He writes on a variety of topics including content marketing and customer service. He also writes about film and media on his substack.
How to Build a Successful Customer Experience Roadmap
According to Gartner, 82% of companies have generated a customer journey map but only 47% are using them successfully. Statistics like this prove that customer experience (CX) is incredibly valuable for your business. Having a solid CX strategy saves time and money, makes life easier for sales reps and marketers, and provides customers with enduring… Continue reading How to Build a Successful Customer Experience Roadmap
What is Customer Experience Automation and How Does It Work?
The customer experience should be the cornerstone of any company that sells goods and services. That interaction is where all your hard work, planning, and infrastructure come together and create unique, personalized experiences for everyone that comes across your business. And the statistics bear this out: 86% of customers will spend more money for a… Continue reading What is Customer Experience Automation and How Does It Work?
Top 16 Automated Sales Call Software for 2023
The phone call has become a disappearing form of communication ever since the adoption and proliferation of email. But that didn’t exactly help the sales process to close more deals faster. On average, phone calls convert leads to customers 10-15 times more than web leads relying on emails. And about two-thirds of high-growth businesses use… Continue reading Top 16 Automated Sales Call Software for 2023
41 Important Sales Enablement Statistics for 2023
Sales enablement is the strategy of providing the sales reps with all the tools and ability to make a sale as quickly and efficiently as possible. In bigger companies, executives are implementing sales enablement teams to build structure around sales teams. A sales enablement strategy typically offers content help, customer journey assistance, relevant training, and… Continue reading 41 Important Sales Enablement Statistics for 2023
43 Key Customer Experience Statistics for 2023
Every year, customer experience (CX) becomes more important. Today, it’s second to none for top company priorities. In the future, great customer service and support can open the possibility for more sales through word of mouth, positive online reviews, and loyal customers. Below, you can see that CX has measurable financial benefits. Customer Journey Trends… Continue reading 43 Key Customer Experience Statistics for 2023
Why Customer Relationship Management is Important for Your Business
CRM, or customer relationship management, is the backbone of all sales strategies. It regulates and nurtures the relationship between you and your customers all in one place. It shouldn’t be a surprise that 90% of companies with ten or more employees use CRM solutions. After the arduous work of generating leads and having a list… Continue reading Why Customer Relationship Management is Important for Your Business
51 Proven Statistics about Sales Automation Effectiveness
Today, sales automation is the most common trend among companies because they can immediately see its effectiveness. Its importance comes from the fact that automation techniques and tools have been shown to increase productivity, reduce overhead, decrease wasted time, and boost the efficiency of sales and marketing team members. To prove this, we’ve compiled a… Continue reading 51 Proven Statistics about Sales Automation Effectiveness
13 Ways to Automate and Grow Your Business
In today’s world, automation is one of the key indicators for your business’s success. According to a survey from Pedalix, 72% of successful companies use marketing automation while 18% of unsuccessful companies use marketing automation. Although we don’t know for sure if that relationship is causation or correlation, I wouldn’t bet against marketing being a… Continue reading 13 Ways to Automate and Grow Your Business
10 Strategies to Improve Revenue With Automation
Efficient sales and marketing workflows help you avoid repetitive tasks. For instance, if you switch to automation tools, they will help you create reports, send messages, gather information, and more. That means you and your team can focus on more important sales and marketing tasks, relying on a computer to take over mundane and time-consuming… Continue reading 10 Strategies to Improve Revenue With Automation