How Successful Small Businesses Attract and Retain Customers Today

Twenty percent of all small businesses fail within their first year. By the end of their fifth year, the number jumps to half of all business coming to a close. Quite often, the reason for their demise comes down to inefficient marketing plans. In most cases, they place a few ads here and there and… Continue reading How Successful Small Businesses Attract and Retain Customers Today

How CRM Software Drives Lead Generation for Insurance Agents

When asked to name their biggest challenge, one in two insurance agents reported “lead generation” as their biggest challenge. But it’s not always not having enough leads, sometimes it’s managing all of them. To help overcome both, many insurance agencies are investing in new technologies. CRM software is one such technology designed to help businesses,… Continue reading How CRM Software Drives Lead Generation for Insurance Agents

How to Improve Employee Accountability in the Workplace

For a company to succeed, employee accountability is a must. If your business is underperforming due to missed deadlines or repeated mistakes and you’re not sure what to do about it, start with improving team accountability. Here’s what you need to know to keep your employees accountable in the workplace. Team Accountability in the Workplace… Continue reading How to Improve Employee Accountability in the Workplace

Top 3 Prospecting Tools to Convert Customers

Today it’s getting harder and harder for businesses to find customers. Not only is the market flooded with hundreds of brands similar to yours, but it’s difficult to predict what customers are interested in. This poses an interesting challenge for sales reps tasked with reaching out to cold leads on a daily basis. Oftentimes, they… Continue reading Top 3 Prospecting Tools to Convert Customers

How to Use Customer Engagement Tools for Business Success

Studies show that businesses using separate communication tools experience a higher customer churn rate. Misplaced contacts, missed emails and unanswered phone calls often frustrate customers, leading them to take their business elsewhere. Luckily, nowadays, there are plenty of customer engagement tools designed to keep your customers happy and your business thriving. Here’s what you need… Continue reading How to Use Customer Engagement Tools for Business Success

Ways to Use Business Text Messaging to Grow Your Business

In recent years, social media marketing has become the darling of customer outreach, as everyone’s on their phones nowadays. But when you think of it, not everyone with a phone uses social media and oftentimes communication is not instant. But there is one form of communication that is faster and more direct. It’s business SMS… Continue reading Ways to Use Business Text Messaging to Grow Your Business

The Importance of Unified Communications for Business

What Are Unified Communications? Quick question: within a given week, how much time does your team spend on damage control? Anyone who has missed an important email, misplaced a contact’s information, or handled a difficult phone call, knows the price of miscommunication. In fact, poor communication costs companies $37 billion per year in lost revenue and marred… Continue reading The Importance of Unified Communications for Business

Turn Prospects into Customers and Customers into Fans

In Today’s Marketplace, The Sales Funnel Isn’t Enough. Whether you’re a Startup with limited capital and resources, or an established company looking to boost momentum, the secret to success is threefold: (1) converting prospects into customers, (2) turning customers into loyal fans, and (3) finding more creative ways to offer new services. But how do… Continue reading Turn Prospects into Customers and Customers into Fans

Business Tips for Getting the Most Out of Your Virtual Meetings

Offices are increasingly recognizing the benefits of virtual meetings The mandate to shelter-in-place and work remotely has brought about the need for people to be more resourceful and creative with how they connect. Fortunately, we are living in a time when meeting virtually is possible, not only to bond with family and friends, but to… Continue reading Business Tips for Getting the Most Out of Your Virtual Meetings

These Days Customer Service is More Important than Ever

In the time of COVID-19, Customer Service Teams are your business’s front line workers. 2020 has become a year of constant flux and daily uncertainty. “Is it safe to order take-out? Will my customers come back? Can I keep my business running remotely?” From airlines and hotels to real estate, finance and education, every industry… Continue reading These Days Customer Service is More Important than Ever